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Thursday, December 30, 2010

Information Sharing Initiatives:Discussion Groups and Online Communities

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Information SharingBusiness industry today is very competitive compared with the past. It is clear that to maintain this competition, people must be aware and updated. One of the easiest and proper way to keep updated is "Sharing Knowledge" or "Share Information". The use of groups and online communities is probably the best alternative of all.

Group A is not another medium through which people can connect on the web and communicate to share information. Here, people discuss about common interests and seek appropriate solutions. There are many providers of free services available to the user group. Most popular are:

o Google Groups

o Yahoo Groups

o MSN Groups

o AOL Groups

These days users have started a trend that uses the group as a means of free advertising. If you use the right way, the group can create heavy traffic relevant to your website. Moreover, these groups are easy to join and we can easily sustain one's profile.

Once you are registered in certain groups, the next step is to find the right category to post. Once you've found it, just add your new post in the form of an email. When posting a topic, the following points should be noted:

o Do not overexpose your organization's profile. It should be like that you are just talking about your company.

o Always be precise in everything you post. Remember that the higher post content, visitors to the higher will refuse to read it.

o Target the right audience to get relevant traffic.

o Frequently update your profile and posts.

Online communities are also used for the same purpose as a group. They are also a good choice for sharing knowledge. Posting process remains the same in terms of online communities. One of the major benefits of groups and online communities is that if for example you find that you join the group or community that is not relevant, then you can easily stop in a few minutes. This is what groups and online communities can do to users. Use them and share information on how to best!

[1] http://EzineArticles.com/?expert=Mike_James_Thomas

Tuesday, December 28, 2010

Knowledge Community

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Knowledge CommunityIn this article you will read about what the society of knowledge, strategies, tools and processes.

What knowledge society?

Knowledge Community (KC) can be defined as:

"Knowledge communities are groups of people who share common challenges, opportunities or a passion for a particular topic, and who work together to deepen their understanding of the topic through ongoing learning and knowledge sharing." (AIA Knowledge Communities)

Theoretical aspects of knowledge society based on technology management, and managing people who share their knowledge effectively. Sharing of knowledge are dependent on information seekers who need specific types of knowledge. So that they can perform certain tasks with confidence and sources of knowledge that may have all the necessary information. Theoretical aspects are implemented in such a way that effective knowledge sharing is possible between the seeker of knowledge and sources of knowledge. This helps the search terms and resources to realize their needs and resources.

The concept of Knowledge Society mostly comes from what is known as a community of practice (CoP). The term was coined in 1998 by Jean Love, and Etienne Wenger who claimed that the practice of people everywhere and that we are generally involved in a number of them whether in the workplace, school, home, or the interests of our civil and recreation. In some groups we are core members, on the other we are more on the margins. (Smith, 2003)

Towards the end of the last century included the idea of sharing knowledge for use in the business world and form broader than developing CoP known as the "knowledge society".

"The basic difference between the CoP and KC is that the scope of participation of members is clearly defined by the job description (such as the farming community) in the CoP, while in case of participation of members of the KC wide open and include in some cases, all employees working in a large organization" ( Yamazaki, 2004).

KC is the first time to practice by Xerox are confronted with a global IT infrastructure transition project. Top managers decided to launch a knowledge-sharing initiative called the Transition Alliance. The Alliance consists of fifty IT professionals who are responsible for managing 70,000 desktop workstations, nearly 1,200 servers, and networking hardware across five continents. It was observed that the motivation to learn and develop at the individual level appear larger in the structure of society than in other organizations. This has important implications for long-term performance of the participants. (Storck and Hill, 2000) Since then, large companies have been using the KC with documented positive results.

KC Strategies

KC based on the idea that knowledge and insight that is created and acquired when humans interact with each other and their environment. Any strategy to implement the KC because it must be stressed on the need for a variety of social interactions, such as one-one conversation, information and communication technology (ICT) tools, discussion groups, research projects and presentations. Storck and Hill (2000) identified six guiding principles that are important to the success of organizational learning. This is stated below and apply for KC in a corporate environment:

-Design a format that promotes interaction of openness and allows for the chance.
-Building upon an organization's culture.
-Indicates the existence of mutual interest, after initial success to solve problems and achieve company goals.
-Leverage aspects of organizational culture that respects the value of collective learning.
Embed knowledge-sharing practices into the group process.
-Establish an environment where knowledge sharing is based on process and cultural norms defined by society than other parts of the organization. (Storck et al,. 2000) Apart from the management of both technology and context in order to provide effective support for learning and sharing knowledge is essential.

KC Tools

In this section, the aim is to clarify where the IT tools support the knowledge society. Most of today's KC on-line, there is very little interest in face to face KC. Tools commonly used for KC because that e-mail, groupware, e-learning systems teleconferencing etc. But there are constraints on the benefits of these technologies. Face-to-face interaction can sometimes be very important for example in developing and strengthening relationships of trust among team members. Most of the knowledge society Knowledge Management component architecture standards that are based on knowledge portals, components, and databases. This architecture acts as a tool to organize and classify knowledge in a skillful manner. In Knowledge Management, Portal is the basic source of knowledge from which community members have started to enter, search, and knowledge access by using various methods of KM. Most of the search tools used by the knowledge society is a system based portal server that can handle different organizations. These tools must be designed so that they follow a top-down design approach. Because of their inherent complexity basic, this is a centralized, inflexible and slow to respond to changes in the knowledge base.

If the knowledge base should be handled by an individual rather than society, the approach will be bottom-up design, and the level complexity of the equipment to a minimum. Of course, all the tools used for infrastructure must be maintained so that they can provide the necessary knowledge in ways that are classified as necessary. Knowledge society using the knowledge asset for applications such as collaborative product development, different business process automation and real-time collaboration for online applications. If the application is user-centric, then the storage costs can be reduced with the help of knowledge assets that are provided and maintained by the society of knowledge. Based on the knowledge base that is managed by the people at large, it is possible to improve the ability of search-based applications. Information and Communication Technology (ICT) tools can only provide basic infrastructure and environment to support learning. But tools alone are not sufficient to stimulate effective learning in the knowledge society. "The technology but has a central part to play in providing facilities and infrastructure for learning within and between public knowledge if the motivation and the learning context already exists." (Barrett, et al.. 2004)

Discussion: KC Process The process used in the knowledge society are as follows:

1. Creation or construction of knowledge database. This is the main process in the development of information databases, and it must be implemented efficiently so that other processes can use this process again if necessary.

2. Storing knowledge so that it can be used to study and implement the knowledge database. This process is also related to the retrieval of information if data loss is clear.

3. The next transaction process with the transfer of knowledge from one category to another. There are several different methods available for transfer and for anyone of them can be selected according to need. Transfer process is different for different types of users, and can occur at various levels.

4. One other important processes are supported by a community of knowledge is the application. Knowledge base is only useful if he is able to provide useful information for users.

5. The deal last with the learning process, which is useful for organizational knowledge base. It discusses the process by learning what is needed, and why it is needed.

Knowledge communities have their utility in the field of high structure, process and task automation, and stable business environment. Applications must be based on the most suitable conditions with a pre-specified knowledge base. The structure of this application should be able to take advantage of the knowledge society. automation process of this new technology that is used on and based workflow can get a proper backup of the public knowledge with other systems. This application uses the knowledge base generated by the community to achieve lower costs, higher quality, and greater market share for existing products and services. The process of formation of KC is not direct. Needs or context of knowledge sharing must be defined first. So we must focus on where to get knowledge of, namely, that members of the organization or community to focus on. After the community and context knowledge have decided we need to decide on the media. KC Putting in place is not too difficult but to maintain and run this efficiently, especially when community members are expected to have lost interest in the future or if there is lack of trust among users. periodic examination and review are therefore very important to maintain each KC.

Relationship with knowledge management

KC strongly associated with knowledge management. Knowledge Management is to capture, manage, and store knowledge and experience of individual workers and groups within an organization and make this information available to others in the organization. This is KC not too so that we recognize that KC is a very effective tool for knowledge management.

Examples of system KC

A good example of the use of KC at the firm level is the Hewlett Packard IT Resource Center (ITRC) which brings together engineers, internal IT staff and customers. Communities using the intranet or extranet and focused on a particular product or problem. Communities inter-organization has a membership runs in thousands and include topics such as planning and business recovery operating system software. Community participants can ask questions and receive answers in a short time. So, when the system administrator has a problem, they can post electronic signs on the intranet, and receive detailed help on how to proceed in a few minutes. For such communities to succeed, members must have mutual trust. Hewlett Packard associated with mistrust by using a system of user profiles and ratings. Members of the public up to the level of each response from 1 to 10. The response now has a 'credit rating and the problem is difficult queries with ease to assess the utility of this reply. (Barrett, et. Al, 2004.) KC Success stories like that abound in the corporate world today.


It's a fact that people are well-established with the public interest facing similar problems to learn faster when in groups. Interaction between the individual creating the knowledge base is very important for every member of this community. The knowledge society is based on the basic premise. They tried to bring people together mostly using advanced tools currently ICT. KC has found tremendous acceptance in the corporate world because of their simplicity and usefulness. ICT tools best work in creating the KC when the stimulus is enough to learn already exist in society. ICT tools have the constraint, however, and face-toface interaction becomes important at times. For KC to succeed there must be a learning context, enough members to contribute knowledge, media and mutual trust among members. If these requirements occur, KC can be an indispensable tool for any organization or community. The society of knowledge helps the organization to identify the priorities of their knowledge, so that these organizations can upgrade their devices to become more user-friendly platform in the handling of knowledge. It helps organizations to develop management knowledge base that is more appropriate, meaningful and useful.

[1]Maria Johnsen,http://EzineArticles.com/?expert=Maria_Johnsen

Monday, December 27, 2010

Knowledge Sharing Best Practice Iniatives

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Knowledge Sharing Best Practice Iniativeslarge organization knows many things but they may not necessarily know what they know. Knowledge sharing has become much more challenging while at the same time become much more important. It's an issue faced by many organizations, once a day and the reason why the management of knowledge sharing has become so important. The main objective is to ensure that the right information to the right people so that they can make the right decision. Some people argue that there should be a straightforward process, but in reality, it is not so simple.

The organization has struggled with this for a long time, this is certainly not the flavor of the month. We have too large a traditional, though still highly effective, methods of sharing information such as the interaction of people-to-person. Top-down flow of knowledge of traditional organizations is no longer adequate as the information must flow across the organization. What about the technology, it can provide answers to the needs of our information flow? When used appropriately, technology can be a great asset to the organization if he also has a knowledge sharing initiative in place, but can not replace a culture of sharing knowledge. Knowledge management means a lot more from the database and network. The issues are more difficult to handle most people's problems. And this is the most predictable element of knowledge sharing initiatives, the most difficult to manage, but the most important. If the employee is unable or unwilling to share knowledge in basic human level, all the technology in the world will not convince them to do otherwise. Technology must be built on a strong foundation of internal cooperation, if it's like building a structure on top of a swamp.

What are examples of human obstacles, we need to overcome in building a culture of sharing information? Some still believe that "knowledge as power," which became the only one capable of certain tasks will make them much needed and keep them secure jobs, especially in this current economic time. But how true is the company today where so much depends on teamwork and collective knowledge? In the end, there is little to gain by knowledge accumulation and can be self-defeating. Sufficient mandate to share knowledge does not solve the problem. Managers need to lead by example, setting up a mentoring program where new entrants have access to the carrier of knowledge and applying knowledge contributors' Hall of Fame "or" Donor Month "program. In these ways and others, norms can begin to be set so that knowledge as power can begin to be transformed into "shared cultural knowledge as power."

Sometimes technology is so embedded in the user's mindset that they sometimes forget it's not the be-all and end all to share knowledge and communication. Technology is only a tool used to support and enhance social knowledge-based organizations to share, not a substitute for a system of well-rounded knowledge sharing is marriage-based tools of modern technology and good old-fashioned people skills - and the two should compliment each other.

[1] Marsha Stein,http://EzineArticles.com/?expert=Marsha_Stein

Tuesday, December 14, 2010

Business Knowledge Management Software

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Knowledge Management SoftwareBusiness Knowledge Management, in which the idea of a comprehensive and conscious companies collect, share, review and manage knowledge based on the document, skills and resources. Form of management has two fundamental objectives in the business. The main objective in the collection of business-critical knowledge and is directly related to business strategy. The second objective is the planning organization's intellectual assets and create a large volume of information obtained by the company as well as sharing best practice through technology that allows the functions above, including groupware and intranets.

It also plays a very important role to maintain a business method in triumph. With a sound knowledge management there is a link between business strategy management, and practice issues. Form of management influence on various business sectors that include best practice, change management, benchmarking, risk management. Most of the professionals at the firm level and analyze business-class knowledge management as a business process reengineering. In most past research conducted on business strategy has been recognized that knowledge and information are business assets and business needs and policy instruments to manage these assets.

Need for general knowledge of business management focused on increasing creativity and also in the sense of creating new knowledge. There has been a growing understanding that intellectual capital is essential for the growth of the organization and discussion of intellectual capital has mushroomed into the world, but only a few businesses have acted on this understanding. Where companies have taken action, and the growing number have done so - the application of knowledge management is different from technology driven to control the process, provide and access information with a massive effort to change the company's tradition.

Most of the times of knowledge and information requirements are often used interchangeably by business writers. Knowledge has two basic definitions of interest. The first relates to defined body of information which can consist of opinions, facts, theories, models and principles. Of course there is the possibility of additional categories as well. Subject (eg, chemical mathematics, etc.) is just one of probability. Also knowledge is a condition of a person into information about a person. These countries consist of awareness, ignorance, understanding, facility, familiarity and so forth. In the conservative viewpoint on the role of knowledge in business organizations, tacit-knowledge is often viewed as a real key in getting things done also create new value. No explicit-knowledge. As a result we often see an emphasis on organizational learning and other approaches that emphasize the internalization of information through the actions and experiences and creating new knowledge through interaction is managed.

Therefore it can be concluded that the intangible wealth of knowledge, where it provides the organization with the ability to destroy competition, in addition to proven weight in influencing itself. Every organization does not have to look only at the best practice in the field, but must adjust to the needs of each approach is exclusive and tradition to effectively use knowledge management.

[1] Jamie Hanson, http://EzineArticles.com/?expert=Jamie_Hanson

Thursday, December 9, 2010

Knowledge Management in Service Industry

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Knowledge Management in Service IndustryIn the twenty-first century,industry compete heavily. Employers try to use technology to grow their business. However, the technology used to produce a high cost. So companies must find new ways to survive by using existing resources to gain maximum benefit. Knowledge Management is one attractive alternative because it can provide competitive advantages such as competence and greater synergies, more balanced decisions and fewer errors, more creativity and innovation, a broader collaboration and knowledge sharing, and links easier to expertise and more in understanding.Knowledge management has been used in most enterprise-based products and also has been expanded for use in the service sector.

However, there is not much research looking closely to explain the situation in the service industry, while the service sector continues to growing.Thus, it is necessary to understand the situation and how the service sector to develop knowledge management strategies. Knowledge management can play an important role for the company to compete productively.Service industry is one of the industry sector involves providing services to other businesses and to end consumers. Activities relating primarily to the provision of services rather than tangible objects for the benefit of end users and / or other industries. This includes insurance banking and finance, supply gas and electricity and water, health care, transportation, communications, entertainment, retail and wholesale, and central and local governments "are. Knowledge of the fluid mixture framed experience, values, contextual information and expert insight that provides a framework for evaluating and incorporating new experiences and this information is derived and applied in the minds of knowers. In organizations, it often becomes embedded not only in documents or repositories but also in organizational routines, processes, practices, and. norm "to help. Knowledge to produce information from data or information which is more valuable than less valuable information. Thus, knowledge is essentially the same as the information and data, although the richest and deepest of the three, and consequently also the most valuable.When company that creates knowledge, he has concerns about the process of interactive teamwork.

This process involves a different background, cutting across organizational boundaries, and combing skills, artifacts, knowledge and experience in new ways. There is the assumption that when people work together, they can produce results that are more creative than those working individually. It is difficult to establish effective teamwork because people come from different backgrounds and have different knowledge bases.Teamworking is a key factor for creating mutual understanding knowledge with tacit knowledge that depth of experience to share together for a long time. Tacit knowledge is knowledge that is in people's heads and is difficult to explain or communicate with others. For explicit knowledge, it is knowledge that can be expressed in text form or by talking. Explicit knowledge is easy to explain and advance communicate.While computers and technology has helped people to connect to each other, people are also concerns about the geography of their influence in the emergence of new knowledge economy.The virtual space does not reduce the significance of physical space. Although people have a quick step technology to communicate and the ability to transfer data across distances, they still want to contact with others in person by gathering together for the event, shaking hands and hugging.

Time is another factor to consider because the virtual community or online community to make people work with their colleagues anytime and anywhere. For example, an employee can work at four o'clock in the morning with other employees from other continents.Another aspect of time is the knowledge obsolete. Although the sharing of knowledge from time to time are considered as important, one should not overestimate the knowledge of the past. Knowledge of the past can not always be the basis for the work today; the things that can change quickly and radically innovate industries.Nowadays in the creation and application of new knowledge is essential for the survival of tangible products - ideas, processes, and information - grow in global trade share of, the real traditional stuff from the application of new knowledge creation economy.The increasingly important in society. Increased staff turnover. People do not take a job for life anymore. When they leave they leave with the knowledge organization of global them.Large geographically small or even organizations not rapid changes in technology, business and society can lead to knowledge obsolete. As things change so quickly, in some companies, decreasing their knowledge base. Some 50 percent of what the staff knew five years ago may be obsolete. To create a Knowledge Sharing Culture, this is about making knowledge sharing the norm. Sharing knowledge does not only share the information. The purpose of sharing knowledge is to help the entire organization to achieve business goals. This not only share the benefits of one department.Sharing knowledge is as significant learning to make knowledge productive. It's hard to change a culture.

Companies that want to create a culture of sharing knowledge that need to encourage staff to work together more effectively, to collaborate and share - the last to make knowledge more productive organization. However, the direct and indirect benefits should be put in place to encourage knowledge workers may be financially sharing.Knowledge or admirable appreciated to contribute to working knowledge. However, it may not be true in all cases because it is impossible to make people share their knowledge with their benefit only. Some employees are motivated by more than just money, such as experience and knowledge they can get themselves for doing the work of knowledge. Therefore it is necessary to ensure that the appropriate reward in place.Behavior knowledge sharing can be encouraged when employees realize that sharing knowledge is valuable to them. Sharing knowledge helps employees do their jobs more effectively. Also, help them maintain their jobs, assist them in personal development and career advancement, reward them for getting things done, to understand what they know in the whole picture. Skills learned and applied in one part of this organization is not utilizing the sustainable innovation processes will maintain a competitive advantage in most companies.

[1]Renita Dubey, http://www.articlesbase.com/management-articles/knowledge-management-and-its-benefits-to-service-industry-2051629.html

Monday, December 6, 2010

The Important of Knowledge Management in Business

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Knowledge Management BusinessKnowledge is a philosophical concept defined by Plato as a belief that is supported by an account or explanation (Blair, 2002). In the context of view of an organization's knowledge, the definition indicates the knowledge that comes from increasing the company's ability to utilize and a sense of the information available to create value for shareholders (Leiponen, 2006).

There has been significant growth in knowledge-based school of thought, which shows that the yield and retention of knowledge can have a positive effect on firm performance (In Mattia & Scott, 1999). To manage the company's intangible assets with leverage for these benefits are considered a core capability. Knowledge management (KM) has aimed at capturing, integrating and using existing organizational knowledge and consequently creating a knowledge asset that can be a source of sustainable competitive advantage in the long run (Brooking, 1999; Havens & Knapp, 1999). Revolution in KM come with the advent of technology and there have been misunderstandings linking IT with MI, although only facilitate the process (Papers4you.com, 2006).

The literature divides knowledge into two main categories depending on the nature to be codified for use in the KM system. Structured and systematic knowledge that can be described in a formal language and easily communicated and shared through formal means qualify for this kind of explicit knowledge (Elizabeth, 2001). It was decided that the knowledge is easier to arrange in the form of a database and viewed as a basic resource for the inherent nature of easy imitation by other organizations. Another form of knowledge that has been gained tremendous importance of collective behavior is automatic and is called tacit knowledge (Richard et al, 2001). Tacit knowledge, according to Sajjad et al (2005), consists of mental models, values, beliefs, assumptions and perceptions that are fascinated to the organization's intellectual capital. It has been suggested that tacit knowledge is clearly faced with a dichotomy that is imitated features that make it a sustainable source of competitive advantage also makes it difficult to capture and share in the organization to obtain the potential benefits.

Therefore it can be concluded that elusive asset knowledge, which provides organizations with the ability to weaken the competition also proved to be a challenge to leverage itself (Papers4you.com, 2006). Every organization should not only see 'best practices' in the field but had to adjust each culture unique approach and requirements to successfully using MI.

Blair, D.C. (2002), "Knowledge management: hype, hope, or help?", Journal of the American Society for Information Science and Technology 53(12), 1019-1028

BROOKING, Annie (1999), "Corporate Memory: Strategies for Knowledge Management", Intellectual Capital Series London: International Thomson Business

Di Mattia, S. & Scott, I. A. (1999), "KM: hope, hype or harbinger?", Library Journal, 15 September, 122(15), p. 33

Elizabeth A. Smith, (2001), "The role of tacit and explicit knowledge in the workplace", Journal of Knowledge Management; Volume: 5 Issue: 4; 2001 Research Paper

Havens, C. & Knapp, E. (1999), "Easing into Knowledge Management, Strategy and Leadership", 27(2), p. 4

Leiponen, Aija (2006), "Managing Knowledge for Innovation: The Case of Business-to-Business Services", Journal of Product Innovation Management, May2006, Vol. 23 Issue 3, p238-258

Papers For You (2006) "P/M/440. Tools of knowledge management", Available from http://www.coursework4you.co.uk/sprtmgt8.htm [22/06/2006]

Papers For You (2006) "P/M/325. Knowledge management: definition of the concept", Available from Papers4you.com [21/06/2006]

Richard T. Herschel, Hamid Nemati, David Steiger (2001), "Tacit to explicit knowledge conversion: knowledge exchange protocols", Journal of Knowledge Management; Volume: 5 Issue: 1; 2001 Research paper

Sajjad M. Jasimuddin, Jonathan H. Klein, Con Connell (2005), "The paradox of using tacit and explicit knowledge: Strategies to face dilemmas", Management Decision; Volume: 43 Issue: 1; 2005 Conceptual paper

Read more: http://www.articlesbase.com/management-articles/how-important-is-knowledge-management-for-businesses-40447.html#ixzz17K86bDgF\