People are at the core of what knowledge management and Knowledge Management Software is all about. It is directly related to people's knowledge and how that knowledge can support business and organizational goals. It draws heavily on human creativity, innovation, motivation, intuition, ideas and competence. It is not technology-based, although technology is used to support knowledge management and Knowledge Management Software drives.
Knowledge management and Knowledge Management Software is very organized and goal-oriented, and has a direct link to the strategic goals of the business. It employs knowledge that is relevant, meaningful and practical. Knowledge management and Knowledge Management Software is not static but ongoing, not the least because knowledge keeps changing and needs to be updated, revised and sometimes done away with.
If a business needs an application to create, manage and share business knowledge, or if it needs to manage its business intelligence more efficiently, then knowledge management software may be just the thing for that business. Although knowledge sharing is a relatively old concept, it is only now that it is becoming a formalized business practice. Knowledge management software assists the process of managing and propping up the storehouse of knowledge by accessing human and organizational capital.
Knowledge management software uses an organization's intellectual capital to present an effective way to excavate, manage and share these resources. Knowledge management software also allows for the efficient management of self-service customer support, FAQ management, help desk knowledge foundation, document and project management. This software supports the sharing of the best practices in business, directing educated business decisions, and can also serve as the principal means of internal communication.
Some of the benefits of using knowledge management software include greater employee efficiency and productivity, improved customer satisfaction, competitive advantages and pioneering self-service giving rise to increased satisfaction. Knowledge management software is easily available. Therefore, it is always good to identify your requirements and install a trial version before settling for the final software solution.
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