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Sunday, October 31, 2010

Knowledge Management Implementation Measurement

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Knowledge Management Implementation  MeasurementMay your Organization have implemented Knowledge Management. However, the new question is emerged, that is How to measure the success of your Knowledge Management? This article reveal the answer.

Like all technology projects, it is very important to have in place a process that allows you to measure the success of the project. There are a number of reasons for this; obviously the first is that nobody really wants to be associated with a bad project. The Flipside is that every person who wants a piece of a successful project, it is good for a career, good for your company and good for users.

This article provides some tips on how to measure the outcome of a knowledge management project.

    * Complete detailed gap analysis. It is impossible to determine how successful the project is if you do not know what it is trying to solve that problem.
    * Measure the use of knowledge management systems, especially in seeing how regular people who use them and whether they use again.
    * Seek the opinion of users, while it is not very scientific it can be very useful. A high profile case studies that the internal is a great way to increase support for a project.
    * Record details of what a department or a process such as post-installation. In particular, focus on how long it takes to complete the task and shows how this is enhanced by knowledge management.
    * Establish who the power users and ask for their feedback and contributions. A knowledge management project live and die by the user, thus making them stay involved.

[1]   Charlotter Alice,http://EzineArticles.com/?expert=Charlotte_Alice

Tuesday, October 26, 2010

is help desk software important?

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help desk softwareDo you think help desk software important for your business?
Bellows are some benefit that you can acquire by implementing  help desk software !

Improving Customer Satisfaction

use of current software helps a web service, especially around customer satisfaction. With easy access and feature point of contact, clients can easily submit their complaints. And they guaranteed that their complaints will reach the personnel who can provide the required solution as the software that directs complaints to the appropriate support staff member. Better productivity with help desk software is also achieved because the client can submit their problems 24 hours a day, 7 days a week. And customers get to check the status of their reports, so that confidence and trust in the company.

Educating the Client Company

One more use today will be software web help desk is the provision of relevant information that the company can be used for planning. It is through the related packages and maintain a list of complaints or reports from the client. This is usually used to create, update and resolve customer problems or even a report from the employee's own company. This feature has a knowledge base that has the data about each client and resolution of common issues. It also has the ability to monitor the user environment for complaints or reports of technical problems arising from the user preferences and even satisfaction.

Ensure calls are not lost in the process

use of current software web customer service help prevent the possibility of a call to become lost in the process at a time when a call is busy staff. By using the software for help desk, the general staff will get more confident because when they place calls to the help desk staff, the call will be handled in a structured way to ensure satisfaction.

Continuous Performance Warranty Support Staff

A number of help desk software solutions provide ways of self-help that allow staff members to apply for help desk to help desk system directly. Given that a computer doing it right, help desk software will improve user response time and support staff will not be distracted by a phone call and they will not have to stop working on another complaint only to record call information.

Finally, use today will be a web help desk software allows support staff members new to answer many questions by searching for other calls in the database. This system also prevents having two staff members researching for the same solution.

Article Source:
[1] Steve P Davidson, http://EzineArticles.com/?expert=Steve_P._Davidson

Saturday, October 23, 2010

How ia Knowledge Management in Health Care

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How ia Knowledge Management in Health CareIntroduction:At present time various types of databases are available in medical science. These databases are heterogeneous and distributed, due to which utilization of available knowledge which is present in form of data, is not achieved properly. By integrating these data, its utilization can be increased effectively. For drugs related information which is quite distributed and heterogeneous, such type of integration can be used to develop an effective knowledge base. Currently, to retrieve information like originality of a drug, ingredient details etc are tedious work and are complex. Due to lack of proper information or knowledge, it is very difficult to restrict counterfeiting of drugs. In recent survey FDA found that counterfeit medicines are estimated as more than 10% of the global medicines market. In some developing countries it is thought to be as high as 50%. This practice causes several deaths world wide.

It also diminishes public confidence in both health care providers and the medicine supply chain. Currently, there are several techniques used to check originality of drugs. RFID technique is one among several techniques to identify the counterfeited medicines. In this technique, an electronic chip is used that emits radio frequency waves encoding a specific code or ID. This information is captured by a specialized chip reader at several node of supply chain. The major problem with RFID technology is its cost and readability. Another technique for drug identification is ePedigree (Electronic Pedigree). This technique is still under development and not implemented till now. In this technique some pedigree standards are used, which keep track of the drug supply chain. As the product moves down the supply chain, each company is required to carry forward all previous epedigree information. In this way, the final point of sale has the complete lineage of every unit. Proposed system is similar to epedigree but basic difference is use of semantic webstandards. Proposed system uses semantic web techniques to keep track of entire supply chain. Along with providing information about originality of medicine, it also provides all related information to a particular drug.

Design of the framework: The entire framework is based on semantic web concept. The framework has various modules like drug search engine, drug verification, drug transaction at various level of supply chain, etc. Drug verification module enables user to perform drug verification. By entering batch number (or any unique identifier of the salable unit) and medicine name user will be able to verify whether a drug is original or not. Similarly using drug search engine one can get every detail associated with particular drug. Drugs transaction module will be present at various level of drug supply chain. Every node of the supply chain will have its one transaction page. All portals will be associated with a centralized system. This centralized system interacts with portals and databases. Centralized system interacts with databases directly. But whenever data is requested by centralized system, it will be first transformed into RDF format; afterwards it will be given to the system. So, the framework is totally independent of format of the data. Data can be in the form of PDF, WebPages, Spreadsheets, but finally it will be given to system in homogeneous format i.e. RDF format.

How semantic web is used to design the framework: Before coming on this point let's first discuss about semantic web and its components. Semantic Web is in development since 1990s when commercial Internet applications were still unimaginable by many business people. In its essence it is an extension of the technologies that brought the World Wide Web (WWW) to life. The Semantic Web was thought up by Tim Berners-Lee, inventor of the WWW, URIs, a way that's easy for humans to understand. Even though they are central to creating and maintaining the Web, the computers themselves really can't make sense of all this information. They can't read, see relationships or make decisions like humans can. The Semantic Web proposes to help computers "read" and use the Web. The big idea is pretty simple metadata added to Web pages can make the existing World Wide Web machine readable.It will give machines tools to find exchange and interpret the information. The semantic web will bring structure to the web and make it a much more useful and user-friendly resource. At its heart, it's just a way to describe things in a way that a computer can understand. Now, coming on the component of the semantic web, the core components of semantic web technology are:

1. XML as generic serialization syntax with mature tool support,
2. RDF as a data model for the representation of Semantic Networks in a distributed fashion,
3. Ontology languages like RDF-S, OWL, for the representation of a domain of discourse.

Resource Description Framework (RDF): It is a language for representing information about resources that reside in and can be HTTP, and HTML. Today, a great deal of human interpretation is required to understand much of the information conveyed as hypertext on Web pages. The sites that are visited every day use natural language, images and page layout to present information in accessed via the internet infrastructure. RDF gives a way to make statements that are machine- processable. An RDF statement is like a simple sentence, except that almost all the words are URIs. Each RDF statement has three parts: a subject, a property and an object. Let's make a sentence readable to a computer:

"Bextra is manufactured by Pfizer". Here the statement "Bextra is manufactured by Pfizer." can be divided into triplets. "Bextra" is a subject, "Pfizer" is object and "manufactured by" is a property.

How to restrict counterfeiting of drug in supply chain:
Counterfeited medicine can be intruded at any level of the supply chain. To keep track of a particular medicine, it is needed to make all transaction through a centralized system. Since all nodes of supply chain will be related to each other in class, subclass hierarchy, so every single node will be aware its predecessor and successor nodes.The centralized system keeps track of total number of particular type of drugs supplied to or from one node to another node. So, centralized system closely monitors that how many drugs are sold from previous node to a node and how many drugs are sold from that node to next node. Whenever number or quantity of drug at a node crosses particular limit automatically further transaction at that node will be restricted.When drug's quantity reaches at particular limit (here it is 0) at pharmacy, automatically system restricts it from further transaction. When pharmacy requests for supply of drugs to city distributor then, city distributor grants permission to pharmacy and drugs are supplied. Now, the restriction imposed at pharmacy level is invoked and transactions restart. So, by this fashion intrusion of counterfeited drugs can be restricted at various level of supply chain.

Result and Discussion: Medical data like drug information which is quite scattered and distributed can be brought together to generate an effective knowledgebase. This knowledge base can be used to perform variety of task like drug search, restriction of counterfeited drug etc. The developed framework brings data from various sources and it provides a common platform to perform various operations like drug verification, drug search, content wise search of drugs, and transaction of medicine at different level of supply chain. It also enables user (administrator) to store information about medicines in RDF format. Since all details about medicine are in standard RDF format so, precise search result can be generated easily.

The developed framework is quite effective than other existing methodologies in preventing counterfeiting of medicines. The major advantage of the developed system is its availability. It is easily available to a common man. It does not need laboratory or complex instruments. Also, it will be cost effective for all its stake holders. It needs first time investment, otherwise it will available to user at very nominal price. Since entire application will be available on World Wide Web so, it is accessible form every place. In fact end user can use hand held device like mobile phones to access it. Another factor which provides edge to the developed system over other methodology is reliability. Since entire application will be monitored by centralized system so, there is very less chance for error.

There are some issues like security, transaction control, and traffic management, exist which are major concerns for the developed system. But these issues can be sort out by little research and work.

Conclusion: Technologies like semantic web can be used to provide enhanced and reliable health care service since it associates meaning to the data so, it is effective in generation of knowledge base to manage various aspect of the health care system. Restriction of counterfeited medicine is an important aspect of health care system and it can be effectively achieved using this technology. By restricting intrusion of counterfeited medicine in supply chain, it is possible to save several lives.At the same time from the commercial point of view; it would be very helpful for the drug industry in restricting the loss of possible revenues due to counterfeiting. Also it helps to build confidence of people in healthcare system.

[1]  Ritesg Keshri, http://EzineArticles.com/?expert=Ritesh_Keshri

Monday, October 18, 2010

body of knowledge for team building

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body of knowledge for team buildingWhat do we mean by team building? What are you trying to accomplish? Usually, you want to align around a common vision, reducing conflict, bringing the team closer together, improve communication and knowledge about the strengths and weaknesses of individuals and morale increase. You may even have to work together with the group - or members of the group - resistance to change.

Using the body to build team

Although there are many approaches to team building, which contained a management training offers real benefits, not least because the body usually areas that remain unresolved by most people who commission training. Working with the body - breathing movements, and posture for example - gets great results in building a team because it is a fundamental part of human beings and a large part of how people coordinate.

When doing Management Training realized I tend to use what I call the approach 'tapas' a. What I mean is that there are many training activities that are available, so I and the group chose the right person in accordance with the specific challenges and objectives of this session. We also want to explore the problem from several angles to get the best leverage. This is in line with the integral model proposed by people like Ken Wilber and I'm working through balance, flexibility and focus.

My top tips for team building

Here are some team building exercises that focus on the body that you can try with your people:

    * Learn a few simple coordination practices of non-athletic
    * Encourage the culture in which the office received a touch - not too touchy-feely, just shake hands on arrival or departure eg
    * Build trust and relationships through telephone and face-to-face contact, not just tangible methods such as e-mail
    * Encourage the smiley where you should e-mail :-) You will convey tone and emotion to improve working relationships
    * Out of Order activity that requires physical proximity and interaction - such as drinks on Fridays after work, or sports activities with an emphasis on fun. Avoid promoting competition between teams or individuals, although
    * Spare 30 minutes for lunch as a team. Food is the oldest team building!
    * Having one-to-one meetings while walking - to stimulate ideas and help to fall, literally, in step with other people
    * For the adventurous - to organize groups of short stretches every day, yoga or tai chi sessions

Remember that people are more highly motivated when they're involved in planning their activities, so discuss alternatives with the group - and do the same thing later on, when the feedback of participants can be very valuable.

Office-based training

There is a tradition of taking the team to go to retreat or an activity center for training. While this can be very effective in training, things that can be destroyed when the team returned to the workplace. Distance training has failed to overcome the challenges that exist in the workplace, and less efficient in terms of time and money because of travel - a clear argument for a new training approach based office.

Moreover, if the location for team training in the workplace, everyone benefits from able to train frequently, instead of maybe just once or twice a year. Insert a team building exercise in your monthly schedule, and saw advantages to build for your team.

[1]  Mark A Walsh, http://EzineArticles.com/?expert=Mark_A_Walsh

Wednesday, October 13, 2010

knowledge management jobs

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Are you looking for Knowledge Management Jobs?

Looking for Knowledge Management Jobs? See currently available job openings on CareerBuilder.com. Browse the current listings and fill out job applications.

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Saturday, October 9, 2010

knowledge management wikipedia

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 knowledge management wikipediaOne of effective Knowledge Management tools is Wikipedia.This article reveals the thing behind wikipedia.

Some time ago, the task of writing comes in my travels. It's about providing small biographies of some 1000-odd personality. The place to find information, assigner told me, is Simple respectable. The work requires me to refer Simple day after day, and I'm amazed more than ever by the wealth of resources it offers.

Before this, I have the occasional peek at it, but they were just skimming the surface. The more I am now digging into the Simple, the more I became convinced that there is no other resource quite like it, can not be everywhere, even in the Encyclopedia Britannica. When my child's school asks him to do the work of the project with the help of Wikipedia, I know for sure that is where the numero-uno for serious information seekers. No wonder then that it was the 17th most visited site globally.

What is so alluring about Wikipedia? This does not need me to say, because I'm sure my readers will have a fairly good knowledge about it. Instead, I will focus on some lesser-known aspects that, taken together, eloquently speaks volumes about it.

Wikipedia has nearly one million articles in English alone, the amount represents only about a third of the total content. This serves at least 48 languages, each of which has no less than 10,000 articles.

Wikipedia depends on several 2000-3000 strong core community that has taken on itself to voluntarily maintain and improve it. This they do most of the addition of new content in English as well as corrections and modifications of existing materials needed.

Although certainly an open source effort, Wikipedia did not get revenue from ad networks. Does not display any ads on the page, which is remarkable, because if not, do not need to depend on voluntary contributions, which are usually about $ 50 to $ 100 per person.

Wikipedia is a modest budget compared to the volume of the serve and the services offered. His 2005 budget is $ 750,000 and this year is likely to be $ 1.5 million, a jump of 100% clean. But that was without a doubt necessary because you want to look for ways to improve the quality of content that is better than Britannica, and of course add more content and more fresh. In addition, there may be other revenue-producing plan. For example, digging an article about a request from the repository for sale in print or DVD / CD.

Factor one is really worth watching is how it stands on the issues. This is where neutrality comes from the push and pull of the members of the public. So this is the Iraq War or World War II famous disaster, Wikipedia has them all without any scope for avoiding the truth. Only this quality create the most unique things can be imagined and treasures from hunter information (or, should I say a seeker of truth) in the entire world.

Now, if you think Wikipedia has to a large organization, you are mistaken. For all that offers, apart from Jim Wales, founder, Wikipedia has more only 4 full-time staff in these coils, a CEO, manager and two programmers, one in the U.S., the other in Australia. Quite a feat for a site to take close to 48,000 visitors every day, do not you think?

[1]  Partha Bhattacharya, http://EzineArticles.com/?expert=Partha_Bhattacharya

Monday, October 4, 2010

ITIL Exam Tips

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ITIL Exam Tips  certification,
Do you plan to take ITIL exam in this close days?
Bellows are some tips how to cope with ITIL exam. Good Luck!

The EXIN or ISEB ITIL Foundation examination consists of 40 multiple choice questions where the answer from 4 possible answers provided should be selected. One of the marks awarded for correct answers and no marks are deducted for wrong answers. The time allocated is 1 hour and a minimum score of 26 marks from 40 needed to pass.

Many may fear the idea of having to sit for the examination and normal even though they may be quite prepared for the examination through independent study or has attended a formal training course.

These are tips that I usually share with the ITIL Foundation course participants before they sit for the ITIL Foundation certification exam. Most have found these tips useful.

1. You have 60 minutes to answer 40 questions. This works out to 1.5 minutes per question. This is more than enough time. Therefore, no need to hurry, take your time.

2. It is natural to be a little nervous at first, therefore good practice to relax a little. Attempt easy questions first, followed by a more difficult question. If you miss a question, make sure you mark your answers properly on the number of questions on the answer sheet or form.

3. There is always a few tough questions in 40 questions. Do not panic if you do not know the answers to some questions. You can still pass the exam and get your certification.

4. Many candidates who make the wrong choice because they did not clearly understand what is asked in the question. One key tip is that you must read the question carefully.

5. Find KEYWORDS in the questions and answers. Most of the time, they will take you to the right choice. Sometimes the answer is simpler than you think!

6. It may be that you have implemented ITIL or IT Service Management which is different from the book. This examination is based on ITIL book. Therefore, for an hour: forgot your experiences!

7. Extra careful when questions have words like "best", "the most accurate," "closest." This suggests that some options in this question is (somewhat) true. But there's only one answer which is the most complete and therefore the BEST.

8. Be careful when a question has the word "NO" in it.

9. If you do not know what is right, it helps when you start with what went wrong. Narrow the possibilities by eliminating some of the answer (s) that you know / wrong.

10. If you have to make a guess, this is a good practice NOT to change the answers later (unless you really know the answer after some careful thought.) In other words: if you need to make a guess, do not guess anymore! Your intuition is often right the first time.

With the above tips, hopefully you will do the best you can for your inspection.

[1]  Jeffrey HS Lee, http://EzineArticles.com/?expert=Jeffrey_HS_Lee