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Thursday, December 9, 2010

Knowledge Management in Service Industry

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Knowledge Management in Service IndustryIn the twenty-first century,industry compete heavily. Employers try to use technology to grow their business. However, the technology used to produce a high cost. So companies must find new ways to survive by using existing resources to gain maximum benefit. Knowledge Management is one attractive alternative because it can provide competitive advantages such as competence and greater synergies, more balanced decisions and fewer errors, more creativity and innovation, a broader collaboration and knowledge sharing, and links easier to expertise and more in understanding.Knowledge management has been used in most enterprise-based products and also has been expanded for use in the service sector.

However, there is not much research looking closely to explain the situation in the service industry, while the service sector continues to growing.Thus, it is necessary to understand the situation and how the service sector to develop knowledge management strategies. Knowledge management can play an important role for the company to compete productively.Service industry is one of the industry sector involves providing services to other businesses and to end consumers. Activities relating primarily to the provision of services rather than tangible objects for the benefit of end users and / or other industries. This includes insurance banking and finance, supply gas and electricity and water, health care, transportation, communications, entertainment, retail and wholesale, and central and local governments "are. Knowledge of the fluid mixture framed experience, values, contextual information and expert insight that provides a framework for evaluating and incorporating new experiences and this information is derived and applied in the minds of knowers. In organizations, it often becomes embedded not only in documents or repositories but also in organizational routines, processes, practices, and. norm "to help. Knowledge to produce information from data or information which is more valuable than less valuable information. Thus, knowledge is essentially the same as the information and data, although the richest and deepest of the three, and consequently also the most valuable.When company that creates knowledge, he has concerns about the process of interactive teamwork.

This process involves a different background, cutting across organizational boundaries, and combing skills, artifacts, knowledge and experience in new ways. There is the assumption that when people work together, they can produce results that are more creative than those working individually. It is difficult to establish effective teamwork because people come from different backgrounds and have different knowledge bases.Teamworking is a key factor for creating mutual understanding knowledge with tacit knowledge that depth of experience to share together for a long time. Tacit knowledge is knowledge that is in people's heads and is difficult to explain or communicate with others. For explicit knowledge, it is knowledge that can be expressed in text form or by talking. Explicit knowledge is easy to explain and advance communicate.While computers and technology has helped people to connect to each other, people are also concerns about the geography of their influence in the emergence of new knowledge economy.The virtual space does not reduce the significance of physical space. Although people have a quick step technology to communicate and the ability to transfer data across distances, they still want to contact with others in person by gathering together for the event, shaking hands and hugging.

Time is another factor to consider because the virtual community or online community to make people work with their colleagues anytime and anywhere. For example, an employee can work at four o'clock in the morning with other employees from other continents.Another aspect of time is the knowledge obsolete. Although the sharing of knowledge from time to time are considered as important, one should not overestimate the knowledge of the past. Knowledge of the past can not always be the basis for the work today; the things that can change quickly and radically innovate industries.Nowadays in the creation and application of new knowledge is essential for the survival of tangible products - ideas, processes, and information - grow in global trade share of, the real traditional stuff from the application of new knowledge creation economy.The increasingly important in society. Increased staff turnover. People do not take a job for life anymore. When they leave they leave with the knowledge organization of global them.Large geographically small or even organizations not rapid changes in technology, business and society can lead to knowledge obsolete. As things change so quickly, in some companies, decreasing their knowledge base. Some 50 percent of what the staff knew five years ago may be obsolete. To create a Knowledge Sharing Culture, this is about making knowledge sharing the norm. Sharing knowledge does not only share the information. The purpose of sharing knowledge is to help the entire organization to achieve business goals. This not only share the benefits of one department.Sharing knowledge is as significant learning to make knowledge productive. It's hard to change a culture.

Companies that want to create a culture of sharing knowledge that need to encourage staff to work together more effectively, to collaborate and share - the last to make knowledge more productive organization. However, the direct and indirect benefits should be put in place to encourage knowledge workers may be financially sharing.Knowledge or admirable appreciated to contribute to working knowledge. However, it may not be true in all cases because it is impossible to make people share their knowledge with their benefit only. Some employees are motivated by more than just money, such as experience and knowledge they can get themselves for doing the work of knowledge. Therefore it is necessary to ensure that the appropriate reward in place.Behavior knowledge sharing can be encouraged when employees realize that sharing knowledge is valuable to them. Sharing knowledge helps employees do their jobs more effectively. Also, help them maintain their jobs, assist them in personal development and career advancement, reward them for getting things done, to understand what they know in the whole picture. Skills learned and applied in one part of this organization is not utilizing the sustainable innovation processes will maintain a competitive advantage in most companies.

Reference:
[1]Renita Dubey, http://www.articlesbase.com/management-articles/knowledge-management-and-its-benefits-to-service-industry-2051629.html

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