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Tuesday, September 28, 2010

ITIL Foundation Certification Tips

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ITIL Foundation Certification
Do you want to take ITIL Foundation Certification?

The EXIN or ISEB ITIL Foundation examination consists of 40 multiple choice questions where the answer from 4 possible answers provided should be selected. One of the marks awarded for correct answers and no marks are deducted for wrong answers. The time allocated is 1 hour and a minimum score of 26 marks from 40 needed to pass.

Many may fear the idea of having to sit for the examination and normal even though they may be quite prepared for the examination through independent study or has attended a formal training course.

These are tips that I usually share with the ITIL Foundation course participants before they sit for the ITIL Foundation certification exam. Most have found these tips useful.

1. You have 60 minutes to answer 40 questions. This works out to 1.5 minutes per question. This is more than enough time. Therefore, no need to hurry, take your time.

2. It is natural to be a little nervous at first, therefore good practice to relax a little. Attempt easy questions first, followed by a more difficult question. If you miss a question, make sure you mark your answers properly on the number of questions on the answer sheet or form.

3. Always there are some hard questions in 40 questions. Do not panic if you do not know the answers to some questions. You can still pass the exam and get your certification.

4. Many candidates who make the wrong choice because they did not clearly understand what is asked in the question. One key tip is that you must read the question carefully.

5. Find KEYWORDS in the questions and answers. Most of the time, they will take you to the right choice. Sometimes the answer is simpler than you think!

6. It may be that you have implemented ITIL or IT Service Management which is different from the book. This examination is based on ITIL book. Therefore, for an hour: forgot your experiences!

7. Extra careful when questions have words like "best", "the most accurate," "closest." This suggests that some options in this question is (somewhat) true. But there's only one answer which is the most complete and therefore the BEST.

8. Be careful when a question has the word "NO" in it.

9. If you do not know what is right, it helps when you start with what went wrong. Narrow the possibilities by eliminating some of the answer (s) that you know / wrong.

10. If you have to make a guess, this is a good practice NOT to change an answer later (unless you really know the answer after some careful thought.) In other words: if you need to make a guess, do not guess anymore! Your intuition is often right the first time.

With the above tips, hopefully you will do the best you can for your inspection.

[1]   Jeffry HS Lee, http://EzineArticles.com/?expert=Jeffrey_HS_Lee

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