Enterprises are realising how important it is to ``know what they know'' and be able to make maximum use of the knowledge. This is their corporate knowledge asset. These knowledge assets reside in many different places such as: databases, knowledge bases, filing cabinets and peoples' heads and are distributed right across the enterprise. All too often one part of an enterprise repeats work of another part simply because it is impossible to keep track of, and make use of, knowledge in other parts. Enterprises need to know:
what their corporate knowledge assets are;
how to manage and make use of these assets to get maximum return.
Most traditional company policies and controls focus on the tangible assets of the company and leave unmanaged their important knowledge assets.